Privacy Notice

This Notice explains how we at DataTracks collect, use, retain and disclose Personal Information collected from you on our website.

Who We Are

DataTracks is a global leader in the preparation of financial statements in XBRL and iXBRL formats for filing with regulators across the globe. With a track record over 17 years, DataTracks has prepared over 85,000 iXBRL statements for filing with HMRC in the United Kingdom. You can find more about us at https://www.datatracks.ie/ixbrl-services-providers-about-us

We are the data controller for the information we get from you on your visit to our website and for the information you provide to us for registration.

We are the data processors for the information you upload on our website for processing, as our registered users.

Our Commitment

Our information handling practices are continually reviewed to ensure that they comply with the European Union General Data Protection Regulation (GDPR), 2018 as well as "Reasonable Security Practices and Procedures and Sensitive Personal Data or Information Rules, 2011" under Section 43A of the Indian Information Technology (Amendment) Act, 2008.

Information Collection

We collect your Personal Information in following ways on our website:

Through information provided by you when you visit our website
- You fill up our 'Get a Quote' form and submit your Name, Email, Contact Number
- You fill up our 'Contact Us' Form and submit your Name, Email Address, City, Country, Phone Number.
- You chat with us using chat software, where we collect your Session ID, Name, Email Address, Phone Number.
- When you connect with us on call, we collect your Phone Number, Name and Email Address to contact you back.
- When you connect with us by sending us emails, we collect your Name and Email Address to contact you back.

Through information provided by you while registering
- You fill up our Registration Form and submit your Username, Password, Your Name, Your Organization’s Name, Email Address, Street Address, City, Post Code, Country, and Telephone Number.
- You agree to receive our marketing material through emails by checking the checkbox on registration form showing message, "I am happy to receive marketing material for related services from DataTracks or its associates"

Through information provided by you as a registered user of our website
- You upload files that contains Personal Information of the Shareholders of the companies or entities, that is, Name, Age, Residential Address.
Through log files
As registered user when you access our website, we collect your Username, Page accessed by you and your Access Time Stamp.
Through cookies on our website
The cookies collect information about you when you visit our website. For more information about cookies, please refer to the 'Cookies & Trackers Information' section on this Notice.

Information Purpose & Usage

We use the collected Personal Information for:

Providing you our iXBRL Service.
Contacting you for providing our Solutions and/or Services.
Providing you with the Marketing Material that you have opted for.
Answering your queries or technical issues or complaints.
Tracking your activities on our website as our registered user.
To evaluate, develop and improve our products and services.
For market and product analysis and market research.
To send you information about our other products or services which may be of interest to you.

We retain and use your Personal Information as long as it is necessary for fulfilment of the respective purposes as specified in this section.

Lawful Bases of Processing your Personal Data

We process your Personal Data by relying on one or more of the following lawful bases:

You have explicitly agreed to/consented to us processing your Personal Data for a specific reason such as direct marketing.
The processing is necessary for the performance of the contract we have with you or to take steps to enter into a contract with you.
The processing is necessary for compliance with a legal obligation we have.
The processing is necessary for the purposes of a legitimate interest pursued by us such as marketing, product analysis and market research.

Choice & Consent

On our website, every page that collects Personal Information from you, states the purpose of collection of information. If you agree to the purpose, you can provide your information and thus, give your consent to us to use the information provided for the stated purpose.

If, at any point, we decide to use your Personal Information for a different purpose, we will notify you and obtain your consent.

You can withdraw your consent at any point in time by reaching out to us as at details mentioned in the 'Contact Us' section. Consequences of withdrawal will be communicated to you and, on your agreement, your request for withdrawal will be processed.

Cookies & Trackers Information

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

Outlined below are the categories of cookies along with a description of what they are used for.

Strictly Necessary Cookies - These cookies are needed to run our website, to keep it secure and to comply with regulations that apply to us.
Functional Cookies – We may use functional cookies on our website. These cookies allow us to remember information you enter or choices you make (such as your username, language, or your region) and provide you with enhanced, more personalised features.
Performance/Analytics Cookies – We may use performance/analytics cookies on our website. These cookies collect information about how visitors use our website and services, including which pages visitors go to most often and if they receive error messages from certain pages. It is used to improve how our website functions and performs.
Marketing Cookies – We may use marketing cookies such as DoubleClick on our website. These cookies help us decide which of our products, services and offers may be relevant for you. We may use this data to tailor the marketing and ads you see on our own and other website and mobile apps, including social media. For instance, you may see our ads on other sites after you have been to our website.

We may also use trackers on our website and other digital properties to collect data about you.

Disclosure

We use services of A2hosting Cloud Computing to store your Personal Information that you provide us on our website. The A2hosting provides service to us under extremely strict confidentiality agreements and do not have any independent right to share this information.

We use 'PayPal' and ‘WorldPay’ as payment gateway to facilitate payment and process your order.

Personal Information collected from you will not be disclosed without your consent. Exception to this is when such disclosure is necessary for compliance to any legal and/or law enforcement obligations. We will do so after following necessary due processes.

We will make every effort, where possible, that such mandated disclosures are communicated to you.

Data Security

We are committed to protecting your Personal Information in our custody.

We take reasonable steps to ensure appropriate physical, technical, and managerial safeguards are in place to protect your Personal Information from unauthorized access, alteration, transmission, and deletion.

Data Transfer

Where DataTracks processes data on behalf of you it shall comply with the GDPR requirements.

Data processing is essential for the services provided to you and is carried outside the EEA i.e., in India and you have agreed to it through the agreements signed by you.

DataTracks further acknowledges that it imposes the same obligations on our Group Companies outside the EEA, as those which are imposed on the Company under the EU GDPR.

Click here to obtain a copy of the security and safeguards document. For more information, Click here to Contact Us

Links to other websites

Our website has links to third-party websites. We will not be held responsible for compliance with data protection requirements or the content of such websites.

Children's Privacy

Our website is not designed to be used by children aged below 18. Personal Information of children will not be knowingly collected by us.

Notification of Changes

We reserve the right to amend this Privacy Notice at any time. We will update our Privacy Notice with a new effective date stated at the beginning of it. Our processing of your Personal Information will be governed by the practices set out in that new version of the Privacy Notice from its effective date onwards.

Rights provided to you under GDPR and DPA

In case you are accessing the website from within the European Economic Area, we are committed to providing you with the following additional rights where you can exercise:

Rights under GDPR and DPA	How we facilitate your rights
Right to be informed	We aid this right to you through our Privacy Notice. Our Privacy Notice communicates how we handle your Personal Information collected through our website. For any further information, feel free to contact us.
Right of access	You can contact us to get access to your Personal Information along with information regarding its purpose, disclosure, categories of Personal Data, storage period, source of collection of Personal Information, confirmation whether or not they are being processed.
Right to rectification	As a registered user of our website, you can rectify your provided details anytime by accessing your account and editing the profile details. As a visitor, you can call on the support contact number available on our website to get the information corrected.
Right to erasure	You can contact us to get your Personal Information deleted or erased.
Right to restriction of processing	You can contact us and request restriction of further processing in case: You contest the accuracy of Personal Information provided to us and you would like to restrict its processing for a period enabling us to verify the Personal Information. You think the processing of Personal Information is unlawful and request restriction instead of deletion.
Right to data portability	You can contact us to get your Personal Information in a structured, machine-readable format and if you want, can have it transmitted to another organisation.
Right to object	The information provided by you can be used for direct marketing purposes. You can choose to stop receiving them at any time by contacting us or choosing Unsubscribe option in emails sent to you.
Right to not be subject to Automated decision-making, including profiling	We do not process your Personal Information for automated decision-making including profiling.
Right to lodge a complaint with the Supervisory Authority	You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of an alleged infringement of the General Data Protection Regulation. For purposes of the EU, the supervisory authority is the Information Commissioner's Office (ICO), the contact details of which are available at: https://ico.org.uk/global/contact-us/

We will verify your identity when you exercise these rights. For exercising your rights and getting information about any limitations which apply on them, you can reach out to us at the contact details given below.

Contact Us

For any further queries and complaints related to privacy, or exercising your rights under GDPR, you could reach us at:

Contact No.: +91 44 4008 9000

Contact Email ID: cfo@datatracks.com

DTracks Limited

Belgrave House, 39-43 Monument Hill,

Weybridge, Surrey, KT13 8RN

United Kingdom

Your queries will be addressed within one month of receipt of such requests. In case of any delay in addressing such requests, the delay will be communicated to you within a month of receipt of request.