Quality

DataTracks global delivery centers are certified for ISO 9001:2008 quality standards by TUV of Germany.

Our work processes are structured to meet your requirements of quick turnarounds, on-time delivery, free of errors and for a fixed price irrespective of the number of times you revise your document.

Our quality practices include:

  • Identification, measurement and continuous improvement of service level metrics
  • Service offered to you and your special instructions are recorded and updated regularly
  • Use of Knowledge Management Systems to share industry best practices
  • Emphasis on training and on retention of trained resources
  • Alignment of employee objective with program objective through incentives
  • Analysis of all errors and delays to identify root causes
  • Leveraging technology to the maximum to automate processes
  • Concurrent quality review and post facto quality audit of documents